Tenant Information

By registering with We Will Homes, you can receive emails as soon as we advertise a new property.
Also, you can check available properties and request viewings on our website.

REGISTER HERE

Once you decide on a property, check whether it is a 'let only' or 'fully managed' property

By renting one of our managed properties, you will have the support of the office which is open six days a week. With all managed properties we provide an inventory, which is essential to confirm the condition of a property when you leave. We place the bond in the DPS (Deposit Protection Scheme) and handle your move in and out of the property with utilities suppliers (gas, electric, water).

If you rent a 'Let Only' property, the landlord is responsible for placing your bond into one of the accredited government backed schemes, drawing up inventory and moving you in and out. Once you move in, you must contact the landlord for any issues concerning the property or tenancy.

You will then be emailed with the following information:

• Outline of costs (Bond, rent and administration fees)
• You now need to complete the on-line application, filling in as many details as possible, this will enable us to carry out the necessary background checks, credit checks etc.
  

ONLINE APPLICATION

You will need to pay the bond in order to secure the property and to remove it from the rental market. The first month’s rent and admin fees will also need to be paid before the move in date. Please be aware that we take two forms of payment only – CASH OR ON-LINE PAYMENTS. Please allow four working days for payments to clear on-line. Payments will need to be received in full at least five days the tenancy starts.

Deposit Protection
We Will Homes is a member of the Deposit Protection Scheme which means that we submit the bonds for all our managed properties to the DPS.

How does the DPS work?

• Every bond is registered and held with the Deposit Protection Scheme (DPS) which means that deposits are protected during the tenancy. They are not held By We Will Homes.
• At the end of the tenancy if there are no problems we promptly request the DPS to return the deposit to the tenant.
• At the end of the tenancy if there are deductions to be made from the deposit (e.g. cleaning) then if both the landlord and tenant agree the amount then we ask the DPS to return the balance after the deduction to the tenants.
• If the landlord and tenant do not agree with the deduction then there is a ' dispute'
• Where there is a dispute about the return of the deposit it will be dealt with fairly by the Independent Complaints Examiner (ICE).